algorithm, customer experience, omnichannel

No AI without HI.

img_0265

After struggling with this topic for many months, the image above says it best.  Let go or be dragged.  As much as Human Intelligence is essential for many, many pieces and parts of business, the benefits of emerging Artificial Intelligence needs to be accepted and embraced.  Humans will keep it on the tracks, but the AI/ML train is leaving the station.  This technology can read and interpret data at a speed and in a depth that humans simply can’t manage alone.  Do your research.  Find your comfort level.  Learn how to drive it and guide it wisely.  And reap the benefits.

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s