algorithm, customer experience, omnichannel

No AI without HI.

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After struggling with this topic for many months, the image above says it best.  Let go or be dragged.  As much as Human Intelligence is essential for many, many pieces and parts of business, the benefits of emerging Artificial Intelligence needs to be accepted and embraced.  Humans will keep it on the tracks, but the AI/ML train is leaving the station.  This technology can read and interpret data at a speed and in a depth that humans simply can’t manage alone.  Do your research.  Find your comfort level.  Learn how to drive it and guide it wisely.  And reap the benefits.

 

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